SCOTT ANDERTON VICE PRESIDENT OF MANAGED SERVICES – ORLANDO, FL As Vice President, Scott provides dynamic leadership to ION247 managed services, and is responsible for the growth of ION247 subscription-based IT and physical security offerings, as well as supporting the Managed Services Program.
Scott has more than 25 years of business and IT services experience in Orlando and beyond. He has led multiple IT transformation projects as a consultant and served as interim CIO for several clients as a Vice President for NTT Data, Inc. and The Revere Group, Inc. He brings experience as both a provider and consumer of IT and security services. Prior, he was the founder and managing partner of TMSI, Inc. and the IT Managed Services provider divested to the Revere Group in 2006. The first ten years of his career were in technical leadership roles at Fortune 500 companies AT&T and Sprint.
Scott obtained a Bachelor of Science in Electrical Engineering from the University of Florida in 1990. He also has completed the Executive Management program at the Crummer School of Business at Rollins College.
As Chief Technology Officer (CTO), Chris provides IT consulting, advisory, implementation, and support services to ION247 small and mid-market clients.
Prior to ION247, Chris was Manager of Technology Innovations for CNL Financial Group, a private investment firm. In this position, Chris worked closely with department heads and executives to identify creative ways to increase process efficiency, connect with customers, and provide new, innovative levels of service. He is always focused on finding technology solutions that meet business objectives, and maximize investments in technology.
Chris has more than 17 years of IT experience, and has led multiple infrastructure re-design data center relocations and VoIP deployments. He has served as IT Director for several mid-enterprise clients. His expertise includes voice/data network design, unified communications design, infrastructure and virtualization design, and advanced scripting.
Prior to his role with the CNL Financial Group, Chris was Senior Solution Architect at The Revere Group. In this role, he would consult with mid-size companies on infrastructure architecture, system design, and voice systems.
In addition to his technical background, Chris has expertise in strategic planning, business process design, project management, business analysis, and IT operations. He also has a Bachelor of Science in Information Technology and a Masters in Business Administration.
As IT Advisory Services Practice Leader, Bob is responsible for the consistent development and delivery of our IT Leadership and Decision Support. Bob assists clients with IT Assessments/Audits, Interim IT Leadership & Coaching, Merger & Acquisition technical due diligence, and assessing cybersecurity, compliance, and IT risk.
Prior to ION247, Bob was the President of the Technology Services at Vestal & Wiler. He was also Vice President and Chief Technology Officer (CTO) for Tupperware Brands Corporation, a global multi-billion dollar company based in Orlando. Bob’s responsibilities included the corporation’s global IT strategy, as well as delivering technology solutions to drive sales. In addition, Bob worked with senior management in defining project governance, IT policies and guidelines, cost effective process automation solutions and establishing the Cyber Security function. Before Tupperware, Bob was a Technology Consultant for Ernst & Young out of their Pittsburgh office, helping small-to-medium size companies evaluate and implement hardware and software solutions.
Bob graduated from the University of Central Florida with a Master’s degree in Business Administration (MBA). He has an undergraduate degree from Indiana University of Pennsylvania (IUP) in Business with concentrations in Accounting and Computer Systems. In addition, Bob is an Oracle Master, a certified Leadership Trainer, and has extensive experience in Cybersecurity and risk management. Bob has also been a keynote speaker at CIO conferences as well as a panel member at technology research forums.
Bob serves on the Board of Directors for a privately held company in Florida, and also serves on local non-profit boards including the Coalition for the Homeless of Central Florida and A Gift for Teaching. He is past President of the Lake Down Cove Homeowners Association, and past chairperson of the Heart of Florida United Way Campaign.
As Director of Managed Services at the Birmingham branch. Jim provides over 15 years of experience in the IT services industry. His expertise ranges from IT help desk service, video surveillance, and infrastructure related to networking and VOIP.
Prior to ION247, Jim was the Regional IT Manager at TeleTech, and was responsible for overseeing the company’s information and telephone systems for 12 regional call centers that supported multi-platform, multi-location infrastructures. Jim is also a retired United States Navy service member. During his 20 years of service, he worked in the communications and computer industry.
Jim holds numerous certifications from Microsoft and is a graduate of Central Texas College with a degree in Information Technology. In addition to his role as Service Manager, Jim also serves as the Qualifying Agent for ION247 and is certified by the Alabama Electronic Security Board of Licensure.
As the Account Executive for ION247 Managed Services, Justin’s main focus is to assist small businesses in their migration to our cloud-based technologies and IT Managed Services. He leverages ION247’s 50 years of combined IT managed services experience to help guide businesses through this process.
“If you’re a small business owner running your company with basic office technologies and part of your daily ritual is to make sure your wi-fi printer can connect to your Internet, your computer software and virus protection are up-to-date, and your business doesn’t suffer email and phones shortages, then it’s time you helped yourself and your business from the inside-out and contacted me.” Justin said.
Justin explains why using products such as Microsoft Office 365 and investing in other cloud-based technologies will give employees the right tools they need to help them work proficiently and productively, allowing businesses to keep up with customers and improve efficiency in service.
Justin is a graduate of FSU with a BS in Finance. He has relocated to the Orlando area from Destin, FL.
As service desk manager at the Birmingham location, Drew’s responsibility is to ensure that customer needs are being taken care of. The service desk supports clients for a variety of issues involving IT, access control, and video surveillance. The Birmingham team is also responsible for keeping the Interactive Video Monitoring Center operational 24/7.
Drew ensures that the desk is providing excellent service by tracking team metrics, reviewing performance reports, and customer interaction for quality feedback.
Drew has over 10 years of experience in project management, IT, and physical security. This experience includes system design, installation, user support, training, and standardization creation. Drew has holds multiple industry IT and security certifications. He obtained a Bachelor of Science in Management from Jacksonville State University and a MBA from the University of Alabama.
As Service Architect, Stuart brings all of ION’s tools and partner services together with his unique skill sets. He utilizes custom development, API integrations, advanced scripting and cloud providers to the get the most out of our tools investment and provide better automation.
Stuart has over ten years of experience working within the IT industry. His depth of experience ranges from IT help desk service to Tier 3 support related to cloud and server infrastructure, networking, VOIP, and development.
Stuart has accomplished several industry certifications which include Cisco, Microsoft, and ISC2. He obtained a Bachelor of Science in Information Technology from the University of Central Florida.
Alex is responsible for managing a team of IT support technicians who troubleshoot and resolve IT issues. He ensures all technicians are utilizing the required tools and software to identify, document, track and resolve reported incidents and requests. Alex plans, prioritizes and schedules the teams activities to ensure maximum issue resolution in minimum time. He is responsible for the daily performance and availability of our customers network through our NOC (Network Operations Center). His NOC team proactively and reactively analyzes our customers network to ensure proper network security, patching and backup procedures are properly executed on a daily bases.