Close this search box.
3 FAQs About IT Support

3 FAQs About IT Support

Not everyone knows the extent of what an IT support company can do. Here are three FAQs to help you understand.

Can ION247 Manage My IT Remotely? 

You bet! Our monitoring and maintenance tools allow us to remotely manage our clients’ workstations and servers regardless of your location. We’re consistently implementing the latest software updates, anti-virus definitions and providing web filtering to ensure we’re staying proactive. 

If you choose us for Dothan IT support, thresholds and alerts are configured to automatically trigger tickets to our Service Desk whenever a concern arises. You can count on us to handle the nitty-gritty technical aspects while you focus on what you do best! 

What If My Business Has Problems Over The Weekend Or After Hours? 

Monitor and Manage Your Systems 24/7No problem! As mentioned above, ION247 is always actively seeking out areas of concern with automation. We monitor and manage your systems 24/7 to make sure they are online and performing at adequate levels. 

If any problem were to occur outside of business hours, our Service Help Desk would be notified immediately to find a resolution. Depending on your service-level agreement, we have trained experts that can keep an eye on your business assets at all hours of the day, so there’s no need to worry about anything slipping through the cracks. 

Why Should I Choose ION247 For IT Support? 

Three words: We follow through. We aren’t here to slap a band aid on your IT problems just to have the wound open up again the next day. We pride ourselves on our thorough, results-driven mentality and our consistency. We follow up after every service call to ensure that the issue has been resolved– for good. 

We also offer proactive support to ensure we’re catching concerns before they turn to problems. It’s not uncommon for us to make clients aware of issues before they even have the chance to make an impact on their business. If we can tell you anything, it’s that we’re always watching and always helping. 

For more information about IT support, contact us today! We’d love to explain how our services can benefit your business for many years to come.