ION247’s IT and Security Assessments identify gaps and cost saving opportunities in your current system. Our aim is to give you a comprehensive road map of recommendations focused on business and technology alignment.
ION247’s Service Help Desk provides best-in-class remote support by engaging in a timely manner, conducting an initial assessment, response, research, and resolution of basic desktop support incidents and requests (tickets). The Service Help Desk is responsible for collecting information through a customer conversation, accessing support tools, and escalating to additional level 2 support staff if needed. We take ownership of each ticket and manage it to a resolution based on an agreed upon service level.
ION247’s remote monitoring and maintenance tools enable us to remotely manage your workstations and servers with the latest software updates, firmware patches, anti-virus definitions, as well as provide web filtering. Thresholds and alerts are configured at a device level, triggering automatic tickets to the Service Desk.
Our ultimate goal is to make sure all employees stay productive, instead of dealing with viruses or other cyber security issues. We monitor and manage your systems 24/7 to make sure they are online and performing at adequate levels, preventing problems before they happen.
Quarterly Business Reviews (QBRs) are key to ensuring business plans have the right IT aligned so there are never any gaps. Reducing gaps means you are reducing potential vulnerabilities that could occur when in growth mode or with changes in your business. A QBR is an ideal time for these conversations and helps our customers understand budgets and costs up front for inclusion in their growth projections. We take pride in proactively engaging with our customers so we can continue to be a long-term strategic partner.