IT leaders have enough on their plate when it comes to running a top-notch department.  A common challenge many face is needing additional resources to enable your department to support a portfolio of assets, while creating standardization to reduce liabilities and increase efficiencies.  Leveraging a Managed IT Services Provider as a partner for your team allows you to:

  • Reduce overhead costs that would be needed for internal IT and security management
  • Receive reliable service within a SLA so you don’t get bogged down with requests
  • Manage only one vendor which allows for consistent standards and policies to be rolled out across assets to reduce risk
  • Transparency in costs with scalable solutions makes budgeting and onboarding of assets more efficient
  • Provide your company and all property assets with the highest possible uptime through proactive monitoring, maintenance and ongoing cybersecurity
  • Increase productivity and get more time back into your day to focus on more strategic initiatives
  • Receive access to service management systems and custom dashboard reporting for guaranteed visibility

ION247 provides a complete life cycle of consulting services including assessments, implementations, and managed IT services. Our investments in enterprise service management, remote maintenance and monitoring tools allow us to customize IT and security support that to meets your ongoing operational budget and needs. We use a co-management framework of people, processes and technology to deliver these advanced solutions within a cost-effective package that can be quickly scaled with your business and to ensure no gaps in security.

For the IT Leader looking for a reliable extension of their team, trust us to be your Managed IT, Physical Security, IoT, and Cybersecurity provider.

ASSESSMENTS & ADVISORY SERVICES

ION247’s IT and Security Assessments identify gaps and cost saving opportunities in your current system. Our aim is to give you a comprehensive road map of recommendations focused on business and technology alignment as you acquire and manage properties.

SERVICE HELP DESK

ION247’s Service Help Desk provides best-in-class remote support by engaging in a timely manner, conducting an initial assessment, response, research, and resolution of basic desktop support incidents and requests (tickets). The Service Help Desk is responsible for collecting information through a customer conversation, accessing support tools, and escalating to additional level 2 support staff if needed. We take ownership of each ticket and manage it to a resolution based on an agreed upon service level.

REMOTE IT MONITORING AND MAINTENANCE

ION247’s remote monitoring and maintenance tools enable us to remotely manage your workstations and servers with the latest software updates, firmware patches, anti-virus definitions, as well as provide web filtering. Thresholds and alerts are configured at a device level, triggering automatic tickets to the Service Desk.

Our ultimate goal is to make sure all employees stay productive, instead of dealing with viruses or other cyber security issues. We monitor and manage your systems 24/7 to make sure they are online and performing at optimal levels, preventing problems before they happen.

ADDITIONAL MANAGED IT SERVICES INCLUDE:

• IT Consulting Services

• Strategic Planning & Process Standardization

• Network & Server Management

• IT and Network Design & Implementation

• Ongoing Reporting for Enhanced Visibility

• Cloud Migrations

• Quarterly Business Reviews

CYBERSECURITY

ROUTINE MONITORING OF DEVICES & NETWORK

Monitoring of device system health through our Network Operations Center (NOC) to catch vulnerabilities before they compromise sensitive information

Monitoring for infections, malware, and malicious activity through our Security Operations Center (SOC)

We investigate into suspicious activity and remediate potential device issues, infections and malicious software

Advanced anti-malware endpoint protection and intrusion detection on managed devices with patching, software updates and ongoing firmware updates

Full endpoint protection with ongoing testing and scans of devices, networks and firewalls

SIMULATED PHISHING EXERCISES

Determine employee behaviors with ongoing testing through attack simulations to safeguard your business for the future

Meet compliance regulations through proactive measures for insurance and legal auditing

VULNERABILITY TESTING & ASSESSMENTS

Routine environment scans to look for malicious footholds and vulnerabilities in device changes, networks, and firewalls

BEHAVIORAL ANALYSIS

Predictive machine learning provides proactive detection of potential intrusions

Once threats are determined, the vulnerability is locked down so there is no impact to the remaining network

VIRTUAL CHIEF SECURITY OFFICER

Advises with stakeholders to review analysis reports and policy implementation

Creates in-depth strategies and policies to ensure full endpoint protection and compliance

LATEST FROM BLOGS

Multiple Real Estate Assets Increases Vulnerabilities – Be the IT Hero.

October 19, 2020

If not managed properly, Real Estate Management companies can be exposed to increased vulnerabilities when assets are spread out over a large geographical area.  IT leaders can be the hero. Running an IT department that oversees multiple assets across multiple markets can have its set of challenges

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READY TO GET STARTED?

Call us at (844) 466-2474 or email us today to speak to a Managed IT Services expert.

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