ION247’s IT and Security Assessments identify gaps and cost saving opportunities in your current system. Our aim is to give you a comprehensive road map of recommendations focused on business and technology alignment as you acquire and manage projects.
ION247’s Service Help Desk provides best-in-class remote support by engaging in a timely manner, conducting an initial assessment, response, research, and resolution of basic desktop support incidents and requests (tickets). The Service Help Desk is responsible for collecting information through a customer conversation, accessing support tools, and escalating to additional level 2 support staff if needed. We take ownership of each ticket and manage it to a resolution based on an agreed upon service level.
ION247’s remote monitoring and maintenance tools enable us to remotely manage your workstations and servers with the latest software updates, firmware patches, anti-virus definitions, as well as provide web filtering. Thresholds and alerts are configured at a device level, triggering automatic tickets to the Service Desk.
Our ultimate goal is to make sure all employees stay productive, instead of dealing with viruses or other cyber security issues. We monitor and manage your systems 24/7 to make sure they are online and performing at adequate levels, preventing problems before they happen. Remote connectivity allows employees in the corporate office and across all job sites to be backed by technology and supported by a reliable team.
Quarterly Business Reviews (QBRs) are key to ensuring business plans have the right IT aligned so there are never any gaps. Reducing gaps means you are reducing potential vulnerabilities that could occur when in growth mode or with changes in your business. A QBR is an ideal time for these conversations and helps our customers understand budgets and costs up front for inclusion in their growth projections. We take pride in proactively engaging with our customers so we can continue to be a long-term strategic partner.
-IT Consulting Services
-Strategic Planning & Process Standardization
-Network & Server Management
-IT and Network Design & Implementation
-Ongoing Reporting for Enhanced Visibility
Click here to learn how Prime Construction Group increased their productivity by 75% by shifting to a cloud-based platform, supported by managed IT services. Employees across all projects have secured remote connectivity so they can access project software, drawings, invoices, etc. at any time.
October 30, 2020
Construction projects are easy targets for theft, given the expensive machinery and materials that remain on the job site overnight, unattended. With our extensive experience supporting customers in the construction industry, we find this to be a top common pain point for superintendents and project
October 30, 2020
Executives in the Construction industry have target goals focused around revenue growth through new projects and the success of those in progress. Leaders can significantly free up time and focus on core strategies to support growth and stretch budgets further by outsourcing, part or all, of their I