There are many reasons to invest in security solutions for your business. We’re sharing an overview of two critical IT services that are designed to help your business on a day-to-day basis.
As we live in this digital age, cybersecurity and data security technology in the workplace are no longer optional. Our job is to implement the appropriate technology solutions to match your risk profile, comply with your policies and ensure we’re proactively monitoring all devices sitting on your network. It is critical to not rely on a cybersecurity tool, but a robust program to ensure your business stays secured. COVID-19 has caused an uptick in phishing attacks, as seen in many recent headlines. If you haven’t already, now is the time to take action to protect your business and also appropriately train employees on how to navigate these scams.
According to this article from CSO, $17,700 is lost every minute due to phishing attacks and fileless attacks grew by 256 percent over the first half of 2019. It is no surprise that these numbers are not settling for many business owners and it can be overwhelming to figure out where to start. Leveraging IT services is imperative to preventing these viscous attacks and their financial implications.
As a full-service IT company, we provide a complete life cycle of services to ensure our clients are covered in every aspect of their business. Our investments in enterprise service management, remote maintenance and monitoring tools allow us to customize IT plans to meet your business’s specific needs and operational budget.
With our managed IT service comes a myriad of working parts across all of your platforms to make sure that we’re proactively providing support for each discipline. One of these working parts involves our assessments and advisory service to identify gaps and cost-saving opportunities in your current system. This is an important part to ensuring your business is informed of recommendations for the best overall coverage.
Another continuous working part is our 24/7 service help desk. This team serves as your go-to resource for any questions or concerns. The service desk provides remote support by engaging in a timely manner, conducting an initial assessment of the situation, doing research to find solutions and resolutions of basic support incidents and requests. Along with all of the above, the service desk also provides regular communication through resolution with each customer to ensure visibility. The information collected at the service desk that needs further analysis is then escalated to the second level of our support staff.
One of the very reasons we stand out when it comes to IT services is because of our remote monitoring and maintenance. Customers receive proactive support 24 hours a day, 7 days a week. We keep a careful eye on your business’s assets to ensure we’re not only catching concerns before they come to fruition, but also providing solutions to prevent problems in the future.
For more information about our IT services, contact us today! We’d be happy to give you a consultation for your business moving forward.
*Updated in June 2020.