APPLYING MANAGED sERVICES TO YOUR PHYSICAL SECURITY

ION247 applies best practices from IT Governance process to create a Service Level Agreement (SLA) based Managed Service that will provide a highly level of service, guarantee compliance, and reduce overall system issues.

 
 
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Central Service Desk

One Central Service Desk for all of your personnel and/or security staff.

  • Move/Add/Changes within Access Control and Alarm Systems

  • Video Pulls from VMS

  • Badging Request and Printing

  • Mobile App Badging Support

 
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rEMOTE MONITORING AND MAINTENANCE

Proactive approach to identifying issues, maintenance, and patching cyber-security vulnerabilities

  • Firmware upgrades on controllers, panels, and cameras

  • Monitoring of camera video streams, not just if the camera is responding on the network

  • Access controller monitoring

  • Network monitoring

  • Cyber security monitoring

  • Patch Management of VMS and Access Control servers

 
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Certified TECHNICIAN

Centralized certified technicians on major manufacturers of VMS, Instruction Detection (IDS), and Access Control systems.

  • Utilize for project support and remote programming

  • Advanced configuration and workflows

  • Advanced Troubleshooting

  • Skilled in Remote Writing and Data Analytics and Business Intelligence