ION247 IT Managed Services Getting Better

The secret to effective managed services is working with our clients to optimize their IT and Security operations. ION247 brings the people, process, and cloud based technology expertise within a proven managed services framework to deliver results and developing long term client trust.

This is why we constantly evaluate our service delivery and product portfolio. It’s all about helping you to maximize your investment in technology, and in turn help you to drive your business to be more efficient and profitable.

We are therefore very excited to announce that we are bringing some key new features to our IT Support service, ION247 ManageIT service which will be brought to you via a new partnership with Datto.

 

We have always built ION247 ManageIT to be at the forefront of sophisticated, analytical and intelligent IT Support with 24/7 monitoring. Our partnership with Datto will mean that we’re now about to make it even better.

For any customers who aren’t aware, ManageIT is currently anchored by a product called N-Central.

After an enormous amount of market research, a thorough testing process, and our commitment to provide our customers with the very best in class, we have decided to progress from the N-Central platform to Datto RMM.  All of our in-built systems and scripts will be supported by Datto RMM.

Datto RMM is a renowned and internationally recognized platform which offers terrific functionality, reliability and security. It is dedicated to maintaining peak performance for end users and provides a much more transparent call log and ticketing process.

Through our partnership with Datto RMM, you can look forward to great new features including better reporting, more analytics, a bigger range of devices which we can support, and a customer portal where you can track the progress of your call online.  It also benefits from being aligned to ITIL (Information Technology Infrastructure Library) which is a globally recognized set of practices for IT Service Management.  We'll let you know as soon as these new features are live.x`

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New ICons to Expect in Taskbar

Look out for your new ION247 ManageIT icons and please be assured that we place your up-time as our highest priority. As such there will be absolutely no disruption to your IT Support service while we carry out all the work in the background.

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If you have any questions about the new features we’d invite you to please direct these to our System Desk at [email protected] or at 407-624-5594.  

We have also produced an FAQs document for you.

We thank you for your continued partnership and are really looking forward to bringing you these fantastic new features soon.